Help with your account
Find answers to common account questions. If you need help with a specific application or platform issue, email us with the relevant reference.
Applications and verification
How do I apply for a live account?
Start an application, complete the requested information and submit the verification documents. Account access is subject to eligibility checks and approval.
Which verification documents are required?
Your application shows the documents required for your circumstances. If a document cannot be accepted, follow the instructions in the application or contact us with the reference.
Can I open an account from my country?
Availability depends on where you live. The application asks for your country of residence, and we will tell you if we cannot offer an account there.
Platforms and accounts
Can I use both MT5 and cTrader?
Yes. Core and Raw accounts are available on both platforms. Each trading account connects to one platform, so open a second account if you want to use both.
Which devices can I trade on?
MetaTrader 5 and cTrader both run on desktop, in a web browser and on iOS and Android. Once your account is approved, sign in with the details we send you.
I cannot sign in to my platform
Check the account, platform and server or connection details. If the problem continues, contact us with the platform name, device and exact message shown. Never send your password.
Can I use a demo?
Yes. A demo account lets you try MT5 or cTrader with virtual funds. Demo results can differ from live trading.
Trading conditions
Where can I check charges and trading hours?
Trading conditions lists the applicable charges, contract specifications and schedules. Review the exact symbol, platform and account type.
Does a stop-loss guarantee my exit price?
No. Price gaps and volatile conditions can cause execution at a different price from the selected level. See Trading conditions for how orders are executed.